Quality Assurance Supervisor

Chicago, IL

Full Time

Mid Level

Reports To: Director of Manufacturing
Direct Reports: None
FLSA Status: Non-exempt (Eligible for OT)
Employment Type: Full time
Position Overview: To complete various inspection and verification related tasks, such as: conducting audits, investigations, inspection, and filing reports related to the tasks. The goal is to identify, investigate, control, and inform.
Essential Job Functions:

Perform quality assurance inspections at various stages of the production process. Includes verifying incoming work bundles, visual quality inspections on finished garments and verifying special labeling and packaging requests.
Work closely with Quality Manager, Director of Manufacturing, Director of Operations, and other key personnel to coordinate, facilitate, and lead the development and maintenance of corporate quality assurance and quality initiatives.
Establish goals, record, track, measure and deliver reports on progress of quality assurance and improvement activities as needed.
Take leadership and responsibility for determining compliance exceptions based on experience, product knowledge, and historical information.
Reject work that does not meet NSA quality standards.
Notify Director of Manufacturing, or appropriate Supervisor of any non-conformances found with regards to quality, workmanship, and measurements.
Work collaboratively with Quality Manager, Director of Manufacturing, Product Managers, and other key operations and sales personnel to effectively investigate, process and administer product returns and documented customer complaints (RGA’s).
Work alongside the Director of Manufacturing and department supervisors to conduct internal department audits and identify areas for improvement within the establishment.
Generate and submit the appropriate forms and reports to effectively communicate and document improvement needs detected during investigations, inspections, and audits.
Have open communication with the Director of Manufacturing regarding problems, issues, and non-conformances found.
Offer new ideas (OFI’s) based on your textile education and/or previous work experience.
Other tasks, as needed and determined by the Director of Manufacturing, to promote awareness, improvement, and organization.

Non-Essential Job Functions:

May be reassigned to assist other departments.
Other duties as assigned

Training: Provided on the job and supplemented with external seminars and/or classes.
Qualifications:
            Education & Certifications: High school diploma or GED is preferred.

            Experience: Three years of work in a manufacturing facility (similar in size and scope to NSA) preferred.

            Skills:

Detail-oriented with strong personal skills.
Excellent communication and writing proficiency.
An ability to detect and report non-conformances.
Proficient computer, Microsoft Word, Microsoft Excel, and Microsoft Outlook skills.

Key Competencies:
Attitude
           Consistently projecting a professional image
           Approaching problems in a way that turns them into opportunities
           Maintaining a positive outlook on a consistent basis
           Persisting, refusing to give up on important issues
Initiative
           Recognizing and seizing opportunities
           Doing more than job requires
           Dependability, with regard to attendance
Achievement Orientation
           Setting challenging goals and measuring results
           Finding betters ways to do things (OFI process)
Analytical Thinking
           Setting priorities
           Thinking logically, analyzing situations systematically
           Anticipating obstacles
Self Confidence
           Presenting self assertively and confidently
           Stating position clearly, respectfully, and confidently in conflicts
           Taking responsibility for and learning from mistakes
Teamwork and Collaboration
           Soliciting input of others and involving them
           Treating everyone equally and with the same level of respect and professionalism
           Working collaboratively with supervisor and peers

Physical Requirements: Standing and/or walking for long periods of time; lifting up to 35 lbs.
Working Conditions: Fast paced; high demand
EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

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Quality Assurance Supervisor

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